All parcels are sent via Royal Mail Parcels. You will receive a tracking number that allows you to track the parcel online. Typical postage times are 1 day to UK, 5 days to EU and 7 days to rest of world.
Orders outside of the UK will be subject to your countries local taxes and customs charges. These charges are the responsibility of the buyer.
We offer a 14 day returns policy on any purchase made from the UK and delivered to a UK address.
Orders outside of the UK can be returned within 3 days. We charge a 15% restocking fee for items returned from outside the UK. There are no exceptions to this.
You will be deemed to have received the item from the moment it is signed for at your residence.
You must contact us at firstname.lastname@example.org to start a return - do not return a watch without contacting us
We do not refund original postage costs or your return postage costs. You must arrange for the watch to be returned unworn in all its original packing. Any local taxes that you have paid are the responsibility of the buyer to reclaim. We cannot help to reclaim local taxes.
We will not refund a watch that has been worn.
We no longer refund Paypal fees. Paypal does not refund fees for refunds and we will not refund this cost. It is roughly 3%.
On receipt of your watch please inspect it fully before wearing it If you are unhappy with it please contact us within 3 days of receipt. Do not wear the watch if you are not totally satisfied with its condition on arrival.
We do not share any proprietary information about the design and manufacture of our watches. Requests for this information will not be responded to.