Warranty

Watches bought via this website come with a 1 year limited warranty from date of sale.  This covers the mechanical function of the watch and excludes any accidental or deliberate damage.

DO NOT SEND A WATCH BACK TO US WITHOUT CONTACTING US FIRST.

We do not pay for postage on warranty claims.  Shipping issues or customs problems arising from postage either way are the responsibility of the customer.   

TC-9 watches not purchased directly via this website or via Kickstarter are not covered by our warranty.  The warranty is non transferable. 

Watches damaged by water will be inspected by us using industry standard methods to ascertain reason for damage. The warranty only covers water damage caused by manufacturing defect to the case.  

Please contact us as admin@tc-9watches if you have a warranty issue.   We will respond within 5 days of receiving our email.  Please do not chase us up before 5 days - sending multiple emails just delays the process.   We will always be polite and respectful to our customers - and we ask that you do the same.