Watches bought via this website come with a 1 year limited warranty from date of sale. This covers the mechanical movement of the watch and excludes any accidental or deliberate damage.
DO NOT SEND A WATCH BACK TO US WITHOUT CONTACTING US FIRST.
The warranty excludes any damage to the watch case, crown, strap, buckle, bezel insert and glass or any other accessories such as the watch box. Any damage or malfunction to these are NOT covered by any warranty and replacement parts must be purchased.
We do not pay for postage on warranty claims whatsoever - the customer must arrange for the watch to be returned to us and pay for the repaired watch to be re posted to them. Shipping issues or customs problems arising from postage either way are the responsibility of the customer.
TC-9 watches not purchased directly via this website or via Kickstarter are not covered by our warranty. The warranty is non transferable.
Watches damaged by water will be inspected by us using industry standard methods to ascertain reason for damage. The warranty only covers water damage caused by manufacturing defect to the case. Any water damage caused by accidental damage, removing the case back, not screwing in the crown or any other reason is not covered by warranty.
We do not fix watches that are out of warranty or watches that are not covered by the terms of our warranty. You will need to find a local watchmaker to do any work out of warranty.
If you require spare parts for you watch to give to your local watchmaker to fix a non warranty issue you need to send us a photo of the damaged part you need replacing and we will send you a price quotation for that part.
Please contact us as admin@tc-9watches if you have a warranty issue. We will respond within 5 days of receiving our email. Please do not chase us up before 5 days - sending multiple emails just delays the process. We will always be polite and respectful to our customers - and we ask that you do the same.